When we refer to ‘we’ (or ‘our’ or ‘us’), that means Kogni ( Clairvoyant LLC ). and its wholly-owned subsidiaries. Our headquarters are in the United States of America but we also operate and have offices in several countries. We provide an easy-to-use global cloud software platform for small and medium-sized businesses. For European Union data protection purposes, when we act as a controller in relation to your personal data, our Data Protection Officer is our representative and can be contacted at email@example.com
When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, respond to a job application or an email offer, download an ebook, contact us with questions or request support. If you don’t want to provide us with personal information, you don’t have to, but it might mean you can’t use some parts of our websites or services.
While you use our site and services, we collect general information of the sort that web browsers, servers and network operators typically make available. These include things like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information helps us troubleshoot problems, understand how you use our site, improve our products and services, and help ensure that we continue to provide the best possible experience.
The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalize and improve our services, and to validate the personal data you provide. If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
Personal information we collect stays within the Kogni family, other than in the following circumstances:
It’s your personal data and you have certain rights relating to it. You may unsubscribe from our marketing communications by following the unsubscribe instructions located on the bottom of our emails or by emailing us at firstname.lastname@example.org
You can exercise these rights at any time by sending an email to email@example.com and we will respond to your request within a reasonable period after the request is made. We do not typically charge a fee for reasonable requests for access to your personal information. However, we may charge a reasonable fee, which will be notified to you before we move forward with the request, for time and cost if an extended amount of time is required to collate and prepare material for you. If you’re not happy with how we are processing your personal data, please let us know by sending an email to firstname.lastname@example.org. We will review and investigate your complaint, and try to get back to you within a reasonable time frame.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements). We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymized.